Patients Rights

  • Patients can expect to be treated as a partner in the care they receive, with courtesy and respect, irrespective of your ethnic origin, religious beliefs or health problems.
  • We aim to deliver the highest quality of service, by the most appropriate member of the surgery team, giving adequate explanation of the treatment and care, in line with the Practice’s Consent Policy.
  • If you do not understand the care which it is proposed you receive please ask, for without your full understanding the treatment will be unlikely to succeed as anticipated.
  • If your Doctor is called out on an emergency, or is delayed with the surgery, the receptionist will inform you. If you are unable to wait, an alternative appointment with another doctor may be offered, or an appointment with your usual doctor at the next available time.
  • If you have any comments, be they good or bad, please feel free to write to the Practice Manager, or your doctor, or ask to see them in person. All complaints will be fully investigated under the Practice Complaints Procedure and patients advised of their options at various stages.
  • You have the right to be treated as an equal, and in the same way as patients can choose their doctor, the Doctors, have the equal right to remove or not accept patients on to their list.
  • Named GP
  • All patients have a named GP who will have overall responsibility for the care and support that our surgery provides to them. They will also work with other relevant health and care professionals, who are involved in your care, to ensure that your care package meets your individual needs.