Steps to registering for online access to your medical record:
If you are 16 years old or over you can sign up, via the NHS app to see at the doctors discretion, more of your medical record going forward, from the date you sign up on the App.
If a patient requires access to their retrospective detailed care record it is practice policy that they apply for this by requesting, in writing, a Subject Access Request. This needs to be detailed as to which parts of your record you wish to see, ie specific dates or conditions – a form is available from reception. This request will take some time to fulfil so will be processed within 90 days.
If a patient requires a proxy to have access to their care record, A form at reception needs to be completed by the patient in the surgery and Photographic ID must be presented.
eConsult
You WILL however receive a message by 6.30pm the day after your e-consult was submitted by you, to tell you on which day the GP will action your request, and to contact us by phone if your medical problem becomes urgent in the meantime.
The Doctor may phone you, text you or ask reception to contact you on the day of your e-consultation appointment.
As you can imagine we deal with a huge number of telephone calls/e-consults and patients in person over each week and therefore the e-consults are required to be added to the list of patients appointments with due regard capacity and ease of access for ALL our patients, some of whom are unable to use e-consult.
Thank you for your patience and understanding in this matter.
A e-consultation appointment will be made for you with a GP to action your request. This may be up to a week after your e-consult is submitted by you, and will NOT be at a specific time, which you may see if you check your appointments on Patient Access. (We have to put our patient’s appointments on a timed list).
Non-urgent advice: Please note
Between 1pm each evening and 8am each morning and all weekends, there will be NO facility to complete an online consultation to the surgery.
NHS App
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.
What the NHS App does
- get advice about coronavirus – get information about coronavirus and find out what to do if you think you have it.
- order repeat prescriptions – see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to.
- book appointments – search for, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments.
- check your symptoms – search trusted NHS information and advice on hundreds of conditions and treatments, and get instant advice or medical help near you.
- register your organ donation decision – choose to donate some or all of your organs and check your registered decision.
- find out how the NHS uses your data – choose if data from your health records is shared for research and planning.
- view parts of your GP record – including information about medication, allergies, vaccinations, previous illnesses and test results.
If you’re a patient at our practice you can use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
Get the app
Non-urgent advice: Having Problems?
You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices