Online Services

Online Services

Connect to your GP services online and save time. Quick, easy and secure.

Steps to registering for online access to your medical record:

  1. Patient access Information Leaflet
  2. Viewing your online medical record

If you are 16 years old or over you can sign up, via the NHS app to see at the doctors discretion, more of your medical record going forward, from the date you sign up on the App. 

If a patient requires access to their retrospective detailed care record it is practice policy that they apply for this by requesting, in writing, a Subject Access Request. This needs to be detailed as to which parts of your record you wish to see, ie specific dates or conditions –  a form is available from reception. This request will take some time to fulfil so will be processed within 90 days. 

If a patient requires a proxy to have access to their care record, A form at reception needs to be completed by the patient in the surgery and Photographic ID must be presented.


You WILL however receive a message by 6.30pm the day after your e-consult was submitted by you, to tell you on which day the GP will action your request, and to contact us by phone if your medical problem becomes urgent in the meantime.

The Doctor may phone you, text you or ask reception to contact you on the day of your e-consultation appointment.

As you can imagine we deal with a huge number of telephone calls/e-consults and patients in person over each week and therefore the e-consults are required to be added to the list of patients appointments with due regard capacity and ease of access for ALL our patients, some of whom are unable to use e-consult.

Thank you for your patience and understanding in this matter.

The eConsult facility is still available as a self-help guide and will point you to other suitable services for help if required. If you still feel you need to speak to your GP then you can contact us when we are open during core hours.

Pharmacies remain open and information on their locations can be found here Pharmacy. If you need help more quickly and your issue is urgent please use the NHS 111 helpline by dialling 111 from any phone, or by visiting

111 online or the NHS App are also good places to check your symptoms. Call 999 at any time in a medical emergency. This is when someone is seriously ill or injured and their life is at risk.

Each patient who uses eConsultation will receive a request via email to complete a survey regarding their experience of this service seven days after their eConsultation. This email survey will come from the eConsult provider not Gudge Heath Lane Surgery.

Please note: any digital image submitted as part of an online consultation, will be stored within your clinical notes.

Please Note: This service is intended for our patients who are in the UK at the time of using e-Consult – and not those who are overseas for any reason.

The practice regrets that it cannot offer telephone or email consultations to patients who are outside of the UK, and for legal reasons we are not in a position to deal with any clinical issues involving patients who are abroad. If you are travelling abroad, you should ensure that you have adequate medical/travel insurance. In the event that you require medical assistance, you should seek a local service and inform your insurance company as appropriate.

On return from your travels, please do not hesitate to contact the surgery if you need further assistance and bring any relevant medical information relating to the episode with you.

If you’re travelling in Europe, apply for a free European Health Insurance Card (EHIC) which may give you access to reduced cost medical treatment in Europe. For more general information about healthcare abroad, go to the NHS Choices website ( and search for ‘healthcare abroad.’

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Please be aware that if you submit an e-consult to a GP it will be dealt with in the following way:

A e-consultation appointment will be made for you with a GP to action your request. This may be up to a week after your e-consult is submitted by you, and will NOT be at a specific time, which you may see if you check your appointments on Patient Access. (We have to put our patient’s appointments on a timed list).

Non-urgent advice: Please note

Between 1pm each evening and 8am each morning and all weekends, there will be NO facility to complete an online consultation to the surgery.

eConsult: Contact us online!


You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

What the NHS App does

  • get advice about coronavirus – get information about coronavirus and find out what to do if you think you have it.
  • order repeat prescriptions – see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to.
  • book appointments – search for, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments.
  • check your symptoms – search trusted NHS information and advice on hundreds of conditions and treatments, and get instant advice or medical help near you.
  • register your organ donation decision – choose to donate some or all of your organs and check your registered decision.
  • find out how the NHS uses your data – choose if data from your health records is shared for research and planning.
  • view parts of your GP record – including information about medication, allergies, vaccinations, previous illnesses and test results.
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If you’re a patient at our practice you can use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

For more information go to

Get Started

Get the app

Non-urgent advice: Having Problems?

Download the NHS App

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at