The friends and family test is an initiative set up by NHS England. It is a method for the surgery to collect anonymous information from patients regarding the service we provide. After every contact with the surgery a patient is able to give feedback. The surgery will then review this feedback and act on it accordingly.
This feedback system is an ongoing collection of information and will be a permanent way for patients to communicate their experiences with the practice.
The results of the feedback will be published on our website and in our waiting room for the patients and the public to see. NHS England will also collect the anonymous data on a monthly basis in order to gain an overview of how practices are utilising the initiative across the country.
If you would like to give your feedback, regarding recent contact with the surgery, please use the link to our survey on the home page.
Please click on the month below to see the RESPONSE TO FRIENDS AND FAMILY TEST
Friends And Family Comments December 2019:
“Very good service and very helpful.”
“I was able to get an appointment online. The doctor was so kind and caring.”
“Staff helpful and very approachable.”
Friends and Family Test
We use the information entered into this form only for the purposes of processing your Friends & Family Test submission.
Information entered into this form is stored and accessed securely by designated Practice staff.
Issues raised in comments may be discussed between relevant members of the Practice.
The information is used for quality monitoring purposes, in line with the expectations of the patients submitting
The form does not require personal information. Any personal information transmitted via this form may be anonymised
by the Practice when this is required to ensure compliance with General Data Protection Regulation.
All submissions are collated and sent to NHS England.
This information is retained for up to 60 days.
Should you have any concerns about sending your personal details using the web,
please use one of the alternative methods offered by our organisation.